At JUGGLERAL, we aim to provide customers with clear and transparent information regarding payments, billing, order authorization, discounts, cancellations, and refunds.

By placing an order through our website, you agree to the payment terms described below.

Accepted Payment Methods

JUGGLERAL accepts the payment methods currently displayed during checkout.

Available payment methods may vary depending on factors such as:

• Customer location

• Device

• Browser

• Currency

• Order details

• Payment provider availability

• Payment provider eligibility

The payment methods displayed during checkout are the official payment options available for your specific order.

If a payment method is not displayed during checkout, it is not currently available for that transaction.

Payment Currency

Product prices and applicable order charges are displayed on our website and during checkout.

The currency applicable to your transaction will be clearly displayed before payment is completed.

Customers should review the final order total before submitting payment.

If your bank, card issuer, digital wallet, or payment provider performs currency conversion, exchange-rate differences or additional conversion fees may apply according to that provider's terms.

JUGGLERAL does not control independent currency conversion charges imposed by financial institutions or payment providers.

Payment Authorization

When you submit an order, your selected payment method may be authorized or charged according to the procedures of the applicable payment provider.

Payment must be successfully authorized before an order can proceed through normal processing.

If payment authorization is unsuccessful, your order may not be completed or processed.

Possible reasons for an unsuccessful payment may include:

• Incorrect payment information

• Insufficient funds

• Expired payment credentials

• Billing address mismatch

• Card issuer restrictions

• Payment provider security checks

• Fraud-prevention controls

If your payment is declined, please contact your bank, card issuer, or applicable payment provider for additional information.

Payment Security

Payments are processed through secure checkout systems and authorized third-party payment providers.

JUGGLERAL does not store complete credit or debit card numbers on our own servers.

Payment providers may use measures such as:

• Encryption

• Authentication

• Transaction monitoring

• Fraud detection

• Payment authorization checks

For your security, please do not send complete credit or debit card numbers, card security codes, banking passwords, or other sensitive financial credentials to JUGGLERAL by email.

JUGGLERAL is responsible for customer service concerning our products, fulfillment, cancellations, and refunds. Payment processing by Shopify or another provider does not transfer those seller responsibilities to the provider.

Billing Information

Customers are responsible for providing accurate and complete billing information during checkout.

This may include:

• Full name

• Billing address

• Email address

• Phone number

• Payment information

Incorrect or incomplete billing information may result in:

• Payment authorization problems

• Order verification requirements

• Processing delays

• Order cancellation

Please review your billing information carefully before completing your purchase.

Order Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

Please review your confirmation carefully, including:

• Products ordered

• Selected size or volume

• Selected shade or variant

• Shipping address

• Billing information

• Discounts applied

• Shipping charges where applicable

• Order total

If you notice an error, please contact our Customer Support team as soon as possible.

Pending Payment Authorizations

In some cases, your bank, card issuer, or payment provider may temporarily display a payment as pending or authorized.

A pending authorization does not necessarily mean that multiple completed charges have occurred.

If an order is not successfully completed, the time required for a pending authorization to be released is determined by the applicable financial institution or payment provider.

JUGGLERAL does not control independent authorization-release timelines.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, please first review:

• Your order confirmation

• Pending transactions

• Completed transactions

• Payment provider activity

A temporary authorization may appear separately from the final completed charge.

If you still believe there is an incorrect duplicate charge, please contact us with:

• Your order number

• Full name

• Email address used during checkout

• Relevant transaction information

Please do not send complete card information by email.

Digital Wallets and Third-Party Payments

Where available during checkout, customers may be able to use supported digital wallets or third-party payment services.

Availability may depend on:

• Device compatibility

• Browser compatibility

• Account eligibility

• Customer location

• Payment provider

• Checkout configuration

Transactions processed through independent payment providers are also subject to the applicable provider's terms, privacy practices, and processing procedures.

Promotional Discounts

JUGGLERAL may offer promotional discounts or special offers from time to time.

Promotions may be subject to conditions including:

• Eligibility requirements

• Expiration dates

• Minimum purchase requirements

• Product exclusions

• Geographic restrictions

• First-order requirements

• Usage limits

• Other stated promotional terms

Customers should review the applicable promotional terms before completing an order.

The discount displayed in your order summary before payment is the discount applied to that transaction.

Promotional discounts generally cannot be added retroactively after an order has been completed unless specifically stated otherwise.

Taxes

Applicable taxes, if any, will be calculated and displayed during checkout according to the information available for the applicable transaction.

Customers can review the final applicable order total before submitting payment.

Shipping Charges

JUGGLERAL currently offers:

Free Standard Shipping on All U.S. Orders

For eligible orders covered by our standard U.S. shipping service:

Shipping Cost: $0

If another shipping method or charge applies to a specific order, it will be displayed during checkout before payment is completed.

Please review our Shipping Policy for complete shipping information.

The standard U.S. shipping charge is $0 USD on all orders, with no minimum order value. We do not add an undisclosed mandatory handling or advertising charge at checkout.

Order Verification

Some transactions may be subject to additional verification for purposes such as:

• Fraud prevention

• Payment security

• Billing verification

• Order accuracy

We may contact you if additional information is reasonably required to verify an order.

Orders may be delayed or cancelled if required payment or order information cannot be reasonably verified.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

For orders covered by our United States Free Return Shipping rule, you may request cancellation of unfulfilled items within 15 minutes after placing the order. Use the cancellation option in your customer account where available, or immediately email info@juggleral.com with your order number. We assess the request using its submission time and confirm the outcome. If accepted, cancellation is free and the eligible refund is received within 3 calendar days after confirmation. After 15 minutes, contact us promptly; we will assist where possible, but cancellation is not guaranteed. Fulfilled or shipped items follow the return procedure after delivery. Under the default rule for orders outside this market-specific rule, you may request cancellation while the items remain unfulfilled. Mandatory consumer rights remain unaffected.

If an order is cancelled after payment has been collected, any applicable refund will generally be issued to the original payment method.

Returns and Refunds

Eligible returns and exchanges are accepted for defective and non-defective products under our Return & Refund Policy. The ordinary return period is 30 calendar days after delivery, ordinary returns must be in new condition, and returns are sent by mail to the authorized U.S. return location. The customer obtains the return label, subject to mandatory rights. No restocking fee is charged.

Refunds are not automatically converted to store credit. The amount is based on the eligible item price actually paid after discounts and applicable refundable taxes.

Refund Processing Time

Refund timeframe: customers receive eligible refunds within 3 calendar days.

When a return is required, you will receive the eligible refund within 3 calendar days after the returned product is delivered to our authorized U.S. return location. This period includes inspection, approval, refund submission, and crediting the funds to your original payment method; inspection or approval does not start a separate waiting period.

When a physical return is not required, you will receive the refund within 3 calendar days after we confirm the cancellation or refund resolution. We notify you when the refund has been issued.

Refunds are returned to the original payment method. The 3-calendar-day timeframe refers to your receipt of the funds, not merely our initiation of the refund. We do not add a separate bank or payment-provider posting period to this stated timeframe.

If your refund has not appeared, check the status with your payment provider and contact us with your order number. We will help trace the refund using the available transaction information.

Refund to Original Payment Method

Approved refunds are generally returned to the original payment method used for the transaction.

We generally cannot redirect a refund to another:

• Credit or debit card

• Bank account

• Digital wallet

• Payment account

• Individual

If the original payment method is no longer available, the procedures of the applicable payment provider may apply.

Chargebacks and Payment Disputes

If you believe there is a problem with an order or payment, please contact our Customer Support team so we can review the issue and assist where appropriate.

If a payment dispute or chargeback is opened through a bank or payment provider, the matter may be handled through the applicable provider's dispute process.

Where permitted, relevant records may be provided as part of that process, including:

• Order information

• Payment records

• Shipping information

• Tracking information

• Delivery information

• Return records

• Customer service communications

Contacting us does not waive or postpone any right to raise a dispute with a bank or payment provider within its applicable time limits. We do not require withdrawal of a valid dispute as a condition for considering a genuine product or delivery problem.

Fraud Prevention

To help protect customers and our store, transactions may be reviewed for suspected fraud or unauthorized activity.

We may delay, decline, or cancel an order where reasonably necessary due to concerns such as:

• Suspected unauthorized payment

• Inconsistent billing information

• Unusual transaction activity

• Payment verification failure

• Suspected fraud

If a paid order is cancelled, any applicable refund will be handled according to the applicable payment and refund procedures.

Third-Party Payment Providers

Payment services available through our website may be operated by independent third-party providers.

These providers may process information according to their own:

• Terms of service

• Privacy policies

• Security procedures

• Eligibility requirements

• Payment processing rules

JUGGLERAL does not control independent payment provider processing times, approval decisions, or account eligibility requirements.

Contact Us

If you have questions about payment, billing, an order, a refund, or a transaction, please contact us:

JUGGLERAL

Phone:
+1 801-586-3086

Email:
info@juggleral.com

Business Address:
7880 Pasadena Blvd
Pembroke Pines, FL 33024
United States

When contacting us regarding an existing order, please include your order number and the email address used during checkout whenever possible.

For security reasons, please do not send complete payment card numbers, card security codes, banking passwords, or other sensitive financial information by email.

Thank you for choosing JUGGLERAL.