Refund policy

At JUGGLERAL, we want customers to shop with confidence and clearly understand our return, exchange, and refund procedures.

We accept eligible returns for both defective and non-defective products and accept eligible exchanges subject to the conditions described below.

Return and Exchange Summary

Country	United States
Returns accepted	Defective and non-defective products
Exchanges	Accepted, subject to replacement availability
Condition for ordinary returns	New only
Return window	30 calendar days after delivery
Return method	By mail to the authorized U.S. return address
Return label	Free for eligible U.S. returns; customer-paid only where the default rule applies
Restocking fee	No cost — $0 USD
Refund receipt timeframe	Customer receives the eligible refund within 3 calendar days

Return Window

You may request an eligible return or exchange within:

30 Days From the Date of Delivery

The 30-day return period begins on the date your order is delivered.

Return or exchange requests submitted after the 30-day period may not be accepted.

The 30-day window means calendar days, not business days. Contact us and mail the authorized return within this period. If you contact us within the window but our response or return instructions are delayed, we will not reject an otherwise eligible return solely because of that delay. Keep proof of when you requested and dispatched the return.

Product Condition

Ordinary preference-based returns and exchanges must be new, unused, unopened, and in their original saleable condition. For cosmetics, skincare, haircare, fragrance, and body products, any manufacturer hygiene seal or protective seal supplied with the item must remain intact. Include the original packaging and all accessories, applicators, parts, or set components. Do not test, swatch, apply, dilute, decant, or otherwise use an item you intend to return for an ordinary change of mind.

Beauty brushes and tools must be unused and unwashed. A set or bundle must be returned complete. These hygiene conditions apply to ordinary non-defective returns. They do not prevent you from reporting a defect, leakage, contamination, damage, an incorrect item, or a product that materially differs from its description, including where opening the package was necessary to discover the issue. Mandatory consumer rights remain unaffected.

Defective and Non-Defective Returns

JUGGLERAL accepts eligible returns for both:

Defective products
Non-defective products

Eligible return reasons may include:

Damaged products
Defective products
Incorrect products
Incorrect size or volume
Incorrect color or variant
An unsuitable shade or product selection, provided the item remains unopened and unused
Change-of-mind returns

Ordinary, non-defective returns must meet the return window and new-condition requirements. A claim concerning a defect, an incorrect item, or other non-conformity is assessed on the issue reported and is not rejected merely because the reported defect prevents the product from meeting an undamaged-condition requirement.

Exchanges

JUGGLERAL accepts eligible exchanges within:

30 Days From the Date of Delivery

Exchange requests may include:

A different size or volume
A different shade
Another available variant
An eligible replacement product

Products submitted for exchange must meet the same New Condition Only requirements that apply to returns.

Exchange availability depends on current inventory.

If the requested replacement is unavailable, our Customer Support team may assist with another available option or an eligible refund.

We will explain the proposed replacement and any item-price difference before proceeding. If no acceptable replacement is available, you may choose an eligible refund rather than being required to accept store credit. An exchange does not create an undisclosed restocking or administration fee.

How to Request a Return or Exchange

Before mailing any product back, please contact our Customer Support team.

Please provide:

Your full name
Order number
Email address used during checkout
Product or variant you would like to return or exchange
Reason for the request
Photos if the product is damaged, defective, or incorrect

info@juggleral.com

After your request has been reviewed, we will provide the applicable return instructions and authorized return mailing information.

Please do not mail products back before receiving return instructions.

Returns sent without following the applicable return instructions may experience delays or may not be accepted.

Return Method

Approved returns must be sent:

By Mail

Returned products must be mailed according to the return instructions provided by our Customer Support team.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking number until the return has been completed.

Return Shipping & Return Label

Eligible approved returns covered by our United States Free Return Shipping rule receive free standard return shipping. JUGGLERAL provides a prepaid label or another approved arrangement at no cost to you, and does not deduct the approved standard return postage from an eligible refund. Contact us before purchasing your own postage; independently selected or upgraded services are reimbursed only if approved or required by law.

For an order governed by the default conditions instead of a free-return market rule, the customer obtains and pays ordinary return postage. This default does not override a free-return entitlement attached to the order. For verified defective, damaged, or incorrectly supplied products, JUGGLERAL arranges or covers necessary standard return postage. We charge no restocking fee.

Return Address

Please contact our Customer Support team before mailing any return.

The business address listed below is not automatically the return address.

Do not send returned products to our business address unless our Customer Support team specifically confirms that it is the authorized return location.

Returns sent to an unauthorized or incorrect address may experience delays or may not be accepted.

The authorized return destination is within the United States. We do not require a U.S. customer to ship an approved return overseas. Our support team provides the correct U.S. mailing details for the order before you dispatch it.

Restocking Fee

JUGGLERAL does not charge a restocking fee for eligible approved returns.

Restocking Fee: $0

No restocking fee will be deducted from an eligible refund.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is:

Damaged
Defective
Incorrect
Missing an expected component

please contact our Customer Support team as soon as possible and within the applicable 30-day return period.

Please provide:

Your order number
Description of the issue
Clear photos of the product
Photos of the packaging when applicable
Photos of the shipping label when applicable

Please keep the product and original packaging while your request is being reviewed.

Our Customer Support team will review the information provided and assist with an appropriate resolution.

Non-Returnable Products

An ordinary non-defective return may not qualify if the product has been opened, tested, swatched, applied, diluted, decanted, contaminated, altered, or otherwise used; if a supplied hygiene seal is broken; if the product was damaged after delivery; if required components or set items are missing; or if the ordinary return is outside the stated window. Used or washed beauty tools do not meet the new-condition requirement.

We do not impose an undisclosed category-wide, sale-item, or final-sale exclusion on otherwise eligible products covered by this standard policy. These restrictions do not automatically reject a claim about a defect, leakage, contamination, damage, an incorrect item, or a material discrepancy, including a problem discovered after opening the package. Mandatory rights remain unaffected. If safe shipment is restricted, contact us for an appropriate resolution rather than posting the parcel without instructions.

Return Inspection

After your return arrives at the authorized U.S. destination, we inspect the product identity, condition, original packaging, hygiene seals, accessories, and completeness of any set. For ordinary returns we check whether the item has been opened, tested, used, contaminated, altered, or damaged. For defect or incorrect-item claims, the inspection addresses the specific issue reported and does not apply an ordinary unused-condition rule in a way that removes mandatory rights.

Inspection is included in the 3-calendar-day period for you to receive an eligible refund after the return is delivered. We notify you of the result. If an ordinary return does not meet the stated conditions, we explain the reason and available next steps rather than silently disposing of the item or charging an undisclosed fee. Where no physical return is required, the refund start point is the confirmation of the approved resolution described below.

Refunds

Refund timeframe: customers receive eligible refunds within 3 calendar days.

When a return is required, you will receive the eligible refund within 3 calendar days after the returned product is delivered to our authorized U.S. return location. This period includes inspection, approval, refund submission, and crediting the funds to your original payment method; inspection or approval does not start a separate waiting period.

When a physical return is not required, you will receive the refund within 3 calendar days after we confirm the cancellation or refund resolution. We notify you when the refund has been issued.

Refunds are returned to the original payment method. The 3-calendar-day timeframe refers to your receipt of the funds, not merely our initiation of the refund. We do not add a separate bank or payment-provider posting period to this stated timeframe.

If your refund has not appeared, check the status with your payment provider and contact us with your order number. We will help trace the refund using the available transaction information.

Refund Amount

Approved refunds generally include the amount paid for the eligible returned product.

Approved standard return shipping under the Free Return Shipping rule is free and is not deducted from your refund. Independently purchased postage is reimbursed only where approved or required by law.

Because all U.S. orders currently receive free standard shipping, there is generally no standard outbound shipping charge to refund.

If another shipping service or charge applies to a particular order, any applicable original shipping charge is generally non-refundable unless otherwise required by applicable law or unless the return results from an error on our part.

JUGGLERAL does not charge a restocking fee.

The refund is based on the amount actually paid after discounts, together with applicable refundable taxes. We do not deduct an imputed outbound shipping charge from a free-shipping order and do not deduct a restocking fee. Any other lawful deduction must be explained and supported by the circumstances; a return is not automatically converted to store credit.

Original Payment Method

Approved refunds are generally issued to the original payment method used for the purchase.

We generally cannot redirect an approved refund to another:

Credit or debit card
Bank account
Digital wallet
Payment account
Person

If the original payment method is no longer available, the applicable payment provider's procedures may apply.

Order Cancellations

For orders covered by our United States Free Return Shipping rule, you may request cancellation of unfulfilled items within 15 minutes after placing the order. Use the cancellation option in your customer account where available, or immediately email info@juggleral.com with your order number. We assess the request using its submission time and confirm the outcome. If accepted, cancellation is free and the eligible refund is received within 3 calendar days after confirmation. After 15 minutes, contact us promptly; we will assist where possible, but cancellation is not guaranteed. Fulfilled or shipped items follow the return procedure after delivery. Under the default rule for orders outside this market-specific rule, you may request cancellation while the items remain unfulfilled. Mandatory consumer rights remain unaffected.

Return Package Responsibility

Please package returned products securely to help prevent damage during transit.

Customers should retain their return tracking information and shipping receipt until the return has been completed.

If a return sent with our prepaid label is delayed or lost, contact us with proof of dispatch so that we can investigate with the carrier and resolve the issue under the applicable circumstances and law.

If a return is delayed or appears lost, contact us with the mailing receipt and tracking details. We will review the evidence with you. Any responsibility for a return shipment is subject to applicable law and to any shipping arrangement that we specifically provide or approve.

Your Consumer Rights

The ordinary return window and conditions do not take away rights that cannot be excluded under applicable law. If the goods are defective, incorrect, materially misdescribed, or not supplied, contact us even where an ordinary change-of-mind condition would not apply. We will assess the appropriate remedy under the facts and applicable law.

Contact Us

If you have questions regarding a return, exchange, refund, or an existing order, please contact us:

JUGGLERAL

Phone:
+1 801-586-3086

Email:
info@juggleral.com

Business Address:
7880 Pasadena Blvd
Pembroke Pines, FL 33024
United States

Please contact our Customer Support team before mailing any return.

Do not send returned products to the business address above unless our team specifically confirms it as the authorized return address.

Thank you for choosing JUGGLERAL.

Beauty Product Concerns and Reactions

If you believe a product caused an adverse reaction, stop using it and contact us with your order details, product name, batch or lot code where visible, and a description of the issue. Seek appropriate professional care for a serious reaction. We review the circumstances and available remedies; a reaction report is not automatically rejected as an ordinary used-product return. Keep the product and packaging unless it is unsafe to retain them. Do not mail leaking, contaminated, flammable, or otherwise restricted goods until we provide safe return instructions.

Fragrance and Restricted Return Parcels

Perfume, aerosols, and other items with transport restrictions may require an approved carrier or ground-only service. Contact us for the appropriate label and packing instructions. We do not require you to send a parcel in violation of carrier rules. If a physical return cannot be arranged safely, we will explain the available resolution for the claim.