Privacy policy

At JUGGLERAL, we respect your privacy and are committed to handling personal information in a clear, transparent, and responsible manner.

This policy explains how we may collect, use, disclose, retain, and protect personal information when you visit our website, place an order, contact us, interact with our services, or otherwise engage with JUGGLERAL.

This notice describes our data practices; simply reading or using the website does not replace consent where consent is legally required. Our website is juggleral.com, and questions about our store's handling of personal information can be sent to info@juggleral.com.

Information We Collect

Depending on how you interact with JUGGLERAL, we may collect information including:

Name
Billing address
Shipping address
Email address
Phone number
Order information
Product, size, and style preferences
Payment-related information
Customer account information
Customer service communications
Return, exchange, and refund information
Device information
Browser information
IP address
Website activity
Cookie and analytics information
Marketing preferences

The specific information collected depends on how you use our website and the information you choose to provide.

Information You Provide to Us

You may provide personal information when you:

Place an order
Create or use a customer account
Enter billing or shipping information
Subscribe to marketing communications
Contact Customer Support
Ask a product or sizing question
Request a return, exchange, or refund
Participate in a promotion
Submit information through a form on our website

Please ensure that the information you provide is accurate and current.

Order and Transaction Information

When you place an order, we may collect information necessary to process and fulfill your purchase, including:

Name
Contact information
Billing information
Shipping information
Products ordered
Selected size or volumes, colors, or variants
Order value
Payment status
Shipping and tracking information
Return, exchange, and refund information

We may use this information to process orders, provide customer service, arrange shipment, manage returns and refunds, prevent fraud, and maintain transaction records.

Payment Information

Payments are processed through our ecommerce platform and authorized third-party payment providers.

JUGGLERAL does not store complete credit or debit card numbers on our own servers.

Payment providers may collect and process information necessary to authorize and complete your transaction according to their own privacy and security practices.

For your security, please do not send complete payment card numbers, card security codes, banking passwords, or other sensitive financial credentials to us by email.

How We Use Personal Information

We may use personal information to:

Process and fulfill orders
Confirm and manage payments
Arrange shipping and delivery
Provide tracking information
Process returns, exchanges, and refunds
Answer product and sizing questions
Provide customer support
Manage customer accounts
Detect and prevent fraud or unauthorized activity
Maintain website functionality
Improve our website and shopping experience
Understand website usage
Maintain business and transaction records
Comply with applicable legal obligations
Send marketing communications where permitted
Measure advertising and promotional performance

We use personal information only where reasonably necessary for our business operations, customer service, transactions, security, or applicable legal requirements.

Sources and Legal Grounds

Information comes from you, your interactions with our website and checkout, and providers supporting transactions, delivery, security, analytics, or advertising. Where a legal basis is required, we rely as applicable on performing a contract with you, complying with legal obligations, legitimate interests in operating and protecting the business, and consent for activities requiring it. Withdrawal of consent does not affect earlier lawful processing.

Shopify

Our online store is operated using Shopify.

Shopify may process personal information necessary to provide ecommerce services, including information related to:

Website functionality
Checkout
Payments
Orders
Customer accounts
Fraud prevention
Analytics
Store operations

Shopify processes information according to its own applicable privacy practices and terms.

Our store is hosted by Shopify, which collects and processes personal information to operate the store and, where enabled, provide Enhanced Services powered by Shopify Network Intelligence, such as personalization, analytics, and advertising. Information submitted to this store is shared with Shopify and service providers that may be in other countries.

Learn more in the Shopify Consumer Privacy Policy. Depending on your location, you may opt out of or object to certain uses through Shopify's privacy controls.

Service Providers

We may share personal information with service providers that help us operate our business and provide services to customers.

These providers may include:

Ecommerce platform providers
Payment processors
Shipping carriers
Fulfillment and logistics providers
Customer service providers
Website technology providers
Analytics providers
Marketing and advertising providers
Fraud prevention and security providers

We provide information only as reasonably necessary for the applicable provider to perform its services or support the relevant transaction.

Shipping and Logistics Providers

When an order is prepared for shipment, relevant information may be shared with shipping or logistics providers.

This information may include:

Customer name
Shipping address
Phone number
Email address where required
Shipment information
Tracking information

This information is used to arrange, manage, and complete delivery.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies.

These technologies may help us:

Operate the website
Maintain shopping cart functionality
Remember customer preferences
Understand website usage
Measure website performance
Prevent fraud
Provide analytics
Measure advertising
Support marketing activities

Some cookies may be necessary for the website to operate properly.

Other cookies and similar technologies may depend on your preferences, browser settings, location, or applicable consent requirements.

Analytics

We may use analytics technologies to understand how visitors interact with our website.

Analytics information may include:

Pages viewed
Website interactions
Time spent on pages
Referring websites
Device type
Browser type
General geographic information
Shopping and navigation activity

We use this information to evaluate website performance and improve the customer experience.

Advertising and Marketing

Where permitted, JUGGLERAL may use personal information and website activity to provide, measure, and improve advertising or marketing.

This may include:

Email marketing
Promotional communications
Advertising measurement
Campaign reporting
Audience analysis
Conversion tracking
Personalized or targeted advertising where permitted

Third-party advertising platforms may use cookies, pixels, or similar technologies according to their own privacy practices.

Advertising and Measurement Providers

JUGGLERAL may use advertising platforms to promote products and measure advertising performance.

Where applicable, certain website activity or transaction-related information may be shared through approved advertising and measurement technologies for purposes including:

Conversion tracking
Campaign measurement
Audience creation
Advertising attribution
Relevant advertising
Campaign optimization

Information processed by these platforms is also subject to their respective privacy practices.

The providers and technologies actually used depend on our current store configuration. Advertising cookies or pixels can disclose device identifiers, product interactions, and transaction-related events where enabled and permitted. The mention of a type of provider is not a statement that every advertising platform is installed or active.

Targeted Advertising and Privacy Choices

Depending on your location, certain advertising or data-sharing activities may be considered targeted advertising, cross-context behavioral advertising, or sharing under applicable privacy laws.

Where applicable, you may have the right to opt out of certain uses of your personal information for these purposes.

Available privacy controls may be provided through our website, browser, device, or applicable third-party platform.

To request an opt-out from sale, sharing, or targeted advertising associated with JUGGLERAL, email info@juggleral.com with the subject "Privacy Opt-Out". You do not need to place an order to make a request. Where on-site cookie or privacy controls are displayed, you may also use those controls. Shopify's separate controls are available through privacy.shopify.com/en.

Privacy laws may classify certain advertising-related disclosures as a sale or sharing even where no money is exchanged. We do not describe those activities as exempt from privacy choices simply because we do not sell a customer list for money. Essential processing needed to complete an order, prevent fraud, or meet legal obligations may continue subject to applicable law.

Marketing Communications

You may receive marketing communications if you have subscribed, provided consent where required, or where otherwise permitted by applicable law.

You may unsubscribe from promotional emails by using the unsubscribe link included in the applicable message.

Even if you opt out of promotional communications, we may still send necessary transactional communications relating to:

Orders
Payments
Shipping
Tracking
Returns
Exchanges
Refunds
Customer service

How We Share Personal Information

We may disclose personal information where reasonably necessary:

To process and fulfill orders
To process payments
To arrange shipping and delivery
To provide customer support
To operate our website
To prevent fraud or unauthorized activity
To perform analytics
To support advertising and marketing where permitted
To comply with applicable laws
To respond to lawful requests
To protect our customers, business, or legal rights

We do not disclose personal information for unrelated purposes without an appropriate legal or business basis.

Business Transactions

If JUGGLERAL becomes involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, relevant information may be transferred as part of that transaction where permitted by law.

Any such information remains subject to applicable privacy requirements.

Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

Fulfilling orders
Providing customer service
Managing returns and refunds
Maintaining transaction records
Preventing fraud
Resolving disputes
Meeting legal, accounting, or tax requirements

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, organizational, and technical safeguards designed to help protect personal information.

However, no method of internet transmission, electronic storage, or digital communication can be guaranteed to be completely secure.

Customers should protect their account credentials and avoid sending sensitive financial information through unsecured communications.

Children's Privacy

Our website and services are not intended to knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so we can review the matter.

Our online fashion store is intended for a general audience and is not directed at children. We do not knowingly sell or share personal information of individuals under 16 for targeted advertising. If you believe a child has submitted information inappropriately, contact us so we can investigate and take the action required by applicable law.

Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

These rights may include the ability to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how personal information is used
Request information about certain disclosures
Opt out of certain marketing communications
Opt out of certain targeted advertising or data-sharing activities where applicable
Exercise other rights provided by applicable privacy law

Certain requests may be subject to identity verification, legal exceptions, or record-retention requirements.

U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on your jurisdiction and whether the applicable law applies, these rights may include:

The right to know or access certain personal information
The right to request correction
The right to request deletion
The right to obtain information regarding certain data practices
The right to opt out of certain targeted advertising
The right to opt out of certain sharing or sale of personal information where applicable
The right to appeal certain privacy decisions where applicable
The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights

The specific rights available depend on applicable law and your place of residence.

Global Privacy Control

A browser may transmit a qualifying opt-out preference signal, including Global Privacy Control (GPC). Where applicable law requires recognition of that signal, it is treated as a request to opt out of the covered sale, sharing, or targeted advertising for the browser or device and, where identifiable, the relevant customer.

Signals and cookie preferences can be specific to a browser or device. If you cannot locate a control, believe a signal has not been applied, or want to make an account-related request, contact info@juggleral.com. A privacy signal does not automatically unsubscribe you from separately requested transactional messages.

Privacy Requests

To submit an applicable privacy request, contact us at:

info@juggleral.com

Please provide sufficient information for us to understand and reasonably verify your request.

We may request additional information where reasonably necessary to verify your identity or protect personal information from unauthorized access.

We may verify a request using information relevant to your relationship with our store. We will not ask you to email a password or full payment card number to verify a request. An authorized agent may act where permitted, subject to reasonable proof of authority and any verification required by law.

We respond within the period required by the law that applies to your request, explain any permitted extension or refusal, and do not unlawfully discriminate because you exercise a privacy right. If an appeal is available, email info@juggleral.com with the subject "Privacy Appeal" and identify the decision you wish to challenge. You may also complain to the relevant privacy regulator.

International Data Processing

Our goods are dispatched and returned within the United States, but that does not mean all electronic information stays in the United States. Shopify, payment providers, and other service providers may store or process information in other countries. Where a transfer is subject to specific legal safeguards, the applicable recognized contractual or other lawful transfer mechanism is used.

Third-Party Websites

Our website may contain links to third-party websites or services.

JUGGLERAL is not responsible for the privacy practices, security, or content of independent third-party websites.

We recommend reviewing the applicable privacy policy before providing personal information to a third-party website.

Changes to This Policy

We may update this policy from time to time to reflect changes in:

Business practices
Website functionality
Service providers
Advertising technologies
Privacy requirements
Applicable laws or regulations

The most current version will be published on this page.

Any updated policy will apply from its effective date where permitted by applicable law.

Material changes are communicated by an appropriate notice where required. A policy change does not retrospectively remove a privacy right or replace consent that must be obtained separately.