Shipping policy

At JUGGLERAL, we are committed to providing clear and transparent shipping information so customers understand how orders are processed, shipped, tracked, and delivered.

The information below applies to eligible orders shipped within the United States.

Shipping at a Glance

Delivery country	United States
Dispatch country	United States
Currency	USD
Standard shipping	Free on all U.S. orders; no minimum order value
Order cut-off	12:00 PM (noon), Eastern Time (New York)
Handling time	1–3 business days; Monday–Friday
Transit time	6–9 business days; Monday–Friday
Estimated total delivery	7–12 business days, excluding weekends and public holidays

Shipping Destinations

JUGGLERAL currently provides shipping to eligible addresses within the:

United States

Shipping availability is determined by the delivery address entered during checkout.

If shipping is available to your destination, the applicable shipping option will be displayed before you complete your purchase.

If a shipping option is not displayed during checkout, it is not currently available for that order or destination.

Orders covered by this policy are dispatched from the United States and delivered within the United States. We do not currently offer international delivery under this service. A currency or country selector on our website does not by itself mean that delivery is offered to that location.

Shipping Cost

Standard shipping is free for all U.S. orders. The standard shipping charge is $0 USD, with no minimum purchase, free-shipping threshold, or product-value condition.

We do not add an undisclosed handling charge or require a paid shipping upgrade to obtain the advertised standard service. Any applicable sales tax is shown separately at checkout before payment.

Order Cut-Off Time

Our daily order cut-off time is:

12:00 PM (Noon) Eastern Time (New York)

Orders placed after the daily cut-off time may begin processing on the next business day.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Eastern Time follows the New York time zone, including the applicable standard-time or daylight-saving-time offset. Processing-day calculations begin with the applicable business day after taking the daily cut-off into account.

Order Processing Time

Orders are normally processed within:

1–3 Business Days

Orders are processed:

Monday – Friday

Weekends and public holidays are not counted as normal processing days.

Order processing may include:

Payment confirmation
Order verification
Product preparation
Size, shade, and variant verification
Packaging
Preparation for carrier pickup

Processing time is separate from carrier transit time.

Shipping Transit Time

After your order has been processed and handed over to the shipping carrier, the estimated transit time is:

6–9 Business Days

Standard carrier transit days are:

Monday – Friday

Weekends and public holidays are generally excluded from normal transit calculations.

Estimated Total Delivery Time

The estimated total delivery timeframe is:

7–12 Business Days

This includes:

Processing time: 1–3 business days
Transit time: 6–9 business days

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

Actual delivery times may occasionally vary because of:

Carrier operations
Delivery destination
Weather conditions
Public holidays
High shipping volumes
Transportation disruptions
Other circumstances outside our reasonable control

Shipping Schedule

Orders are normally processed and shipped:

Monday – Friday

Orders are not normally processed or shipped on weekends or public holidays.

Carrier schedules may also be affected by weekends, public holidays, weather conditions, or other operational circumstances.

Order Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

Please carefully review:

Products ordered
Selected size or volume
Selected shade or variant
Shipping address
Email address
Phone number
Order total

If you notice an error, please contact our Customer Support team as soon as possible.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email when tracking information is available.

The shipping confirmation may include:

Tracking number
Shipping carrier
Tracking link
Shipment status

Order Tracking

Please allow up to:

48 Hours

for tracking information to become active or update after your package has been handed over to the shipping carrier.

Tracking updates are provided by the applicable carrier and may occasionally experience delays.

Shipping Address Requirements

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify:

Full name
Street address
Apartment, suite, or unit number when applicable
City
State
ZIP code
Phone number
Email address

Incorrect or incomplete shipping information may result in:

Processing delays
Delivery delays
Failed delivery attempts
Returned packages
Additional delivery expenses

Address Changes

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:

info@juggleral.com

We will make reasonable efforts to assist before the order has been shipped.

However, address changes cannot be guaranteed once an order has entered processing, packing, or shipment.

Delivery Delays

Although our estimated total delivery timeframe is 7–12 business days, occasional delays may occur due to circumstances outside our reasonable control.

Possible causes may include:

Severe weather
Public holidays
Carrier service interruptions
High shipping volumes
Transportation disruptions
Delivery network delays
Natural disasters
Government restrictions
Other unexpected logistics circumstances

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team.

We will review the available tracking information and assist where appropriate.

If we become unable to dispatch an order within the stated handling period, we will contact you with the revised estimate and available options, including cancellation and a refund where applicable. A delivery estimate is not a waiver of your rights when goods are not supplied. We do not treat an unresolved carrier problem as a reason to refuse all responsibility to the customer.

Packages Marked as Delivered

If carrier tracking shows that your package has been delivered but you cannot locate it, please:

Verify the shipping address on your order confirmation
Check around the delivery location
Check with household members or neighbors when appropriate
Check with reception, front desk, or building management when applicable
Review available carrier delivery photographs or notices
Contact the shipping carrier for additional delivery information

If you still cannot locate the package, please contact JUGGLERAL with your order number and tracking information.

Lost Packages

If tracking has not updated for an extended period or you believe your package may have been lost during transit, please contact us.

Please provide:

Your full name
Order number
Tracking number
Shipping address
A brief description of the issue

We may need to contact the shipping carrier and allow reasonable time for an investigation before determining the appropriate resolution.

We will review available shipment records and carrier information with you and work toward an appropriate resolution for a confirmed loss or non-delivery. Depending on the circumstances and applicable rights, this may include replacement or refund. Please contact us rather than assuming that you must resolve a shipment dispute with the carrier alone.

Damaged Packages or Products

Please inspect your order after delivery.

If your package or product arrives damaged, defective, or incorrect, please contact our Customer Support team as soon as possible.

Please provide:

Your order number
Description of the issue
Clear photos of the affected product
Photos of the shipping packaging when applicable
Photos of the shipping label when applicable

Please keep the product and original packaging while your request is being reviewed.

Eligible damaged, defective, or incorrect product requests will be handled according to our Return & Refund Policy.

Refused or Undeliverable Packages

A package may be returned to the sender for reasons including:

Incorrect or incomplete shipping address
Refused delivery
Failure to collect the package
Unavailable recipient
Multiple unsuccessful delivery attempts

Where applicable and permitted, actual return-to-sender or redelivery costs may apply depending on the circumstances.

Any proposed redelivery or return-to-sender cost will be explained before you agree to it and applied only where lawful. We do not pass on a charge caused by an error on our part or make a deduction that applicable law does not permit.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

For orders covered by our United States Free Return Shipping rule, you may request cancellation of unfulfilled items within 15 minutes after placing the order. Use the cancellation option in your customer account where available, or immediately email info@juggleral.com with your order number. We assess the request using its submission time and confirm the outcome. If accepted, cancellation is free and the eligible refund is received within 3 calendar days after confirmation. After 15 minutes, contact us promptly; we will assist where possible, but cancellation is not guaranteed. Fulfilled or shipped items follow the return procedure after delivery. Under the default rule for orders outside this market-specific rule, you may request cancellation while the items remain unfulfilled. Mandatory consumer rights remain unaffected.

If an order has already shipped, eligible products may be returned after delivery according to our Return & Refund Policy.

Multiple Shipments

Products from the same order may occasionally be shipped in separate packages.

If this occurs:

You may receive multiple tracking numbers
Packages may arrive on different dates
Separate shipping notifications may be provided

You will not be charged an additional shipping fee solely because JUGGLERAL divides an eligible order into multiple shipments.

Public Holidays

Business days are:

Monday – Friday

Weekends and public holidays are excluded from normal processing calculations.

Public holidays may also affect carrier transit schedules and estimated delivery dates.

Manufacturing Location and Shipping Origin

United States dispatch describes the location from which your order is shipped. It is not a claim that every product was manufactured in the United States. Product origin and material information, where provided, must be read on the applicable product listing or product label.